Professional summary
01 — backgroundUX Team Lead with 14+ years of UX/UI design experience — including 9+ years at Telus International leading a team of 20 designers — spanning healthcare, banking, telecom, and consumer digital products.
An MFA in Applied Arts paired with an MBA in Marketing & IT bridges design execution with business strategy, positioning her well for a UX Manager role. Proven track record in design thinking, UX research, usability testing, information architecture, user journeys, and agile product delivery — translating complex business and data requirements into personas, journey maps, and scalable design systems across Figma, Sketch, and Adobe XD.
An AI-powered UX practitioner who applies AI across the full UX lifecycle — research synthesis, ideation, UX writing, prototyping, usability analysis, and design optimization. Experienced designing AI-driven recommendations, predictive insights, and intelligent workflows, with a focus on human-AI interaction, explainability, transparency, user control, and responsible AI experiences.
Career highlights
02 — impactImproved design workflow efficiency through structured design thinking workshops and process optimization.
Improved user engagement on TELUS Lifeworks Healthcare through data-driven UX strategy and cross-tool collaboration across Figma, Adobe, and Miro.
Streamlined project delivery timelines through structured facilitation, stronger cross-functional collaboration, and refined project management processes.
Led a design team of 20 across concurrent projects for TELUS Lifeworks Healthcare, Union Bank (US), TELUS Internet & Telecom, and other enterprise accounts — while contributing to client retention and satisfaction across consulting, managed services, and staff augmentation engagements.
Professional experience
03 — journeyTeam Lead – UX/UI Designer
Aug 2017 — Present- Lead a team of UX/UI designers, assigning tasks, mentoring team members, and ensuring on-time delivery of high-standard design work across web and mobile applications
- Conduct and facilitate end-to-end user research — interviews, surveys, and usability testing — to identify pain points and inform design decisions
- Translate research findings into user personas, journey maps, and user flows, and design wireframes, mockups, and prototypes in Figma, Sketch, and Adobe XD
- Partner closely with product owners, developers, and stakeholders to ensure design integrity from concept through development handoff
- Delivered projects for TELUS Lifeworks Healthcare, Union Bank (US Banking), TELUS Internet & Telecom, TELUS Healthcare Marketplace Services, and the StriderPro Equestrian Platform (200,000+ annual users)
- Leverage AI tools throughout the UX lifecycle to accelerate research synthesis, ideation, UX writing, feedback analysis, prototyping, and design optimization
- Design AI-powered experiences such as intelligent recommendations, predictive insights, and automated workflows, focusing on human-AI interaction, transparency, explainability, and user control
Sr. UX/UI Designer
Apr 2014 — Jul 2017- Designed UX/UI solutions for healthcare applications, applying data visualization and colour theory principles to improve user engagement and comprehension
- Built low- and high-fidelity wireframes in InVision, communicating design concepts clearly to stakeholders and development teams
- Conducted manual application testing to identify and resolve usability issues prior to release
- Partnered with business analysts during requirements gathering to translate business needs into user-centered design solutions
Sr. UX/UI Designer
Nov 2013 — Feb 2014- Developed user-focused UX/UI designs for healthcare applications, ensuring intuitive navigation and positive user experience
- Created detailed wireframes to communicate application structure and user flow to the development team
Sr. Visualizer
Oct 2009 — Oct 2013- Designed websites, business magazine covers, and layouts aligned with brand and editorial guidelines
- Produced infographics and animations to enhance visual and informational clarity across platforms
Core competencies
04 — expertiseCraft & Practice
- User-Centered Design
- UX Research & Usability Testing
- Wireframing & Prototyping
- Design Systems
Leadership
- Design Team Leadership & Mentoring
- Stakeholder & Cross-Functional Collaboration
- Design Thinking Facilitation
Delivery
- Agile & Iterative Design
- Data Visualization & Storytelling